S Group’s terms of use for digital services 

General 

S Group’s terms of use for digital services act as general terms of use for S Group’s digital content, services and features that refer to or utilise the services covered by these terms (later “the Service”).  

Services may include but are not limited to the management of customer information, mobile applications and other services referring to these terms. 

As a rule, S Group’s digital services use the S-login.  You can also use the S-login to manage and check the consent and permissions given to S Group, as well as other privacy settings. 

Customers can save the payment details of payment cards entered in the “My information” section in the S-login, making them available to the customer in all services utilising the S-login. 

The S-login allows S Group’s co-op members or members of their household to use the features and services offered to S Group’s co-op members.  

All personal data in the S-login is processed in accordance with the data protection information of S Group’s Co-op Member and Customer Register, as well as data protection legislation. Technical functionalities of the S-login require the use of cookies or similar technologies in order to identify the user. 

Subject of the terms of use and the parties involved 

Definitions: 

Customer: S Group’s customer whose information is maintained in the S Group’s co-op member and customer register. The customer can also be a co-op member. 

Co-op member: A co-op member of the S Group or a member of their household. 

SOK: SOK Corporation is responsible for the S-login. 

S-login: The S-login is a login account that must be created for every customer who signs in to S Group’s online stores and digital services. 

S Group: S Group consists of SOK Corporation and regional cooperatives, along with subsidiaries and associated companies (excluding S Bank Plc in this agreement). 

The service provider’s contact information: 

SOK Corporation Postal address: P.O. Box 1, FI-00088 S GROUP, Finland
Street address: Fleminginkatu 34, FI-00510 Helsinki, Finland 

Questions about S-login: S Group’s co-op member service: +358 10 76 5858, Mon–Fri 9.00–16.00 (0.84 €/min). 

Authentication and switching between services 

A requirement for using the S-login is authentication of electronic contact details. Authentication for an S-login is done through authentication methods chosen by the service provider, such as email or phone number. More authentication methods may be added as the S-login service is developed further. The authentication methods used for logging in with the S-login are personal, and they must not be shared with another person. 

After authentication, the customer may proceed to use S Group’s online services (Single-Sign-On) without having to log in to each one separately if enabled by the Service. If the email address confirmed for the S-login is no longer used by the customer, they may update the email in the service or through S Group’s customer service. 

Saved payment cards 

The customer may save payment card information in the S-login or in the Service. If the customer adds payment card details to the S-login, the customer is responsible for purchases made with the saved payment details in the various online services that use the S-login. If the customer suspects that their credentials to the S-login have fallen in the hands of a third party or have been misused, the customer is responsible for deactivating all the payment cards saved in the S-login. 

All payment card details are transferred to the paying agent’s payment system, and SOK does not save card details in its own registers. Only a technical key for the payment card is saved in S Group’s co-op member and customer register. 

Digital content and digital receipts 

These terms and conditions apply to the digital content available to customers. Some of the features are only available to co-op members. The content of digital services may be defined in more detail in the features.  

Digital receipts and visualisation of shopping behaviour 

We can provide co-op members with receipts and their own purchase data in S Group’s online services and S-mobiili. 

The digital receipt data is only used for issuing and displaying the receipt. The data is not used for any other purposes.  

Digital content and features that utilise customer data make use of S Group’s Co-op Member and Customer Register. Read more about the data protection information of S Group’s Co-op Member and Customer Register at: https://tietosuoja.s-ryhma.fi/en/as-customer 

Mobile S-Etukortti 

S-mobiili enables the use of S-Etukortti member cards with smart devices. When using an S-Etukortti with a smart device, there may be some restrictions concerning certain services. (For example, using the card is not necessarily possible at all outlets or certain special discounts may not be available with the card.) 

It may be possible to activate the S-Etukortti with certain operating systems. In this case, the terms and conditions and privacy policy of the operating system (such as those of Apple or Google) will apply. 

Responsibilities of the customer after authentication 

The customer is responsible for all actions performed in various services after authentication. If the customer uses the S-login on shared devices or on devices that can be accessed by other users, the customer must always log out from the service after the session, clear the browser cache and ensure that no login details are saved in the device’s memory. 

If the customer suspects that their personal authentication credentials have fallen in the hands of a third party, the customer must immediately change their S-login credentials or contact the service provider’s customer service to deactivate the S-login. If payment card details have been linked to the S-login, the customer has the obligation to immediately notify the payment card cancellation service. 

The customer might have a right to produce information independently for S Group’s various services. The functionalities of the services determine in more detailed instructions what information can be produced for various services and how. The customer is responsible for ensuring the accuracy of the information transferred. The information produced for the services becomes a part of the register determined in the service. 

Devices 

The customer is responsible for the functionality of the terminal device, software, and data transfer connections, as well as their costs and up-to-date information security. 

Information required for the service 

The customer is responsible for the accuracy of the information they provide for the S-login. SOK Corporation is under no obligation to verify any of the information provided by the customer. Neither will SOK Corporation be liable for any material damage or disruption caused to the customer or to any third party due to any incomplete or incorrect information provided by the customer. 

Content 

The customer is responsible for ensuring that the S-login is used legitimately and without infringing other people’s rights. SOK has the right, at its discretion, to delete content that is illegal, offensive, or not in line with these Terms of Use. In cases of misuse, SOK Corporation has the right to deactivate the S-login or to limit its use. 

Use of and information on the S-login 

In principle, the service is always available. Service interruptions may take place due to servicing, updates, maintenance, disruptions, or other similar reasons. 

Liability for compensation 

SOK Corporation is not liable for any material damage, whether direct or indirect, that might be caused by any disturbance to or error in the S-login. SOK Corporation will not be liable for any material damage caused by unreasonable difficulties in S Group’s operations due to force majeure situations or for similar reasons. 

SOK Corporation will not be liable for operation, content, services, or products of online services that use the S-login, nor will it be liable for any damage caused to the customer or a third party, unless SOK Corporation is the service provider. 

Ownership, copyright, and trademark 

The intellectual property rights to the service belong to SOK Corporation. The customer has a parallel right to use, save, and transfer all personal data within the service and any materials compiled based on such personal data. 

SOK Corporation continuously develops its services, and, due to this, changes may be made to the form, use, or content of the S-login or Service. SOK Corporation may modify or update these terms of use for the purposes of service development, or for some other reason. SOK Corporation will inform users as it sees fit about the changes made to the Terms of Use. 

SOK Corporation’s right to update and suspend the service 

SOK may update or close the S-login at any time. SOK Corporation has the right to suspend the use of the S-login, either for all customers or for a particular customer if a customer fails to comply with the Terms of Use, or when SOK has reasonable grounds to suspect that the S-login or information associated with it are being used in connection with some illegal purpose, or in a manner that may cause harm or a risk of harm to S Group, or to some third party. 

Dispute resolution 

These Terms of Use are governed by Finnish law, regardless of the country in which the S-login is used and of the technical equipment on which it is used. 

All disagreements over these Terms of Use will primarily be solved through negotiation between the parties. Should such negotiations be unsuccessful, the dispute will be taken to Helsinki District Court. However, a consumer customer has the right to sue SOK Corporation in the general court of first instance in the Customer’s own domicile. 

However, a consumer always has the right to refer the matter to the consumer disputes board (www.kuluttajariita.fi) at Hämeentie 3, PL 306, 00531 Helsinki, tel. +358 29 566 5200 and kril@oikeus.fi.